1. Introduction
Porta Barber respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy applies to portabarber.com, our social media pages, and any bookings or enquiries made with us.
By using our website, messaging us on Facebook or Instagram, or booking an appointment, you agree to the collection and use of information in line with this policy. We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
2. What Information We Collect
We only collect information that helps us book, deliver and follow up on our mobile barbering services. Depending on how you get in touch, this may include:
- Contact details — your name, phone number, and email address.
- Location information — your suburb or service address, so we can confirm you're within our service area or arrange travel for out-of-area bookings.
- Booking information — appointment times, services requested, and any notes needed to deliver your cut (e.g. access needs for NDIS, hospital or aged care visits).
- Messages and enquiries — content of messages sent to us via Facebook Messenger, Instagram DM, website contact prompts, or Square Appointments.
We do not knowingly collect sensitive information beyond what you voluntarily share with us to arrange a booking (for example, access or support needs relevant to a mobile visit).
3. How We Use Your Information
We use the information we collect to:
- Schedule, confirm and manage your bookings;
- Communicate with you about appointments, reschedules, or quotes for out-of-area and accessible mobile visits;
- Provide customer support and respond to enquiries or feedback;
- Improve our services, website, and the overall customer experience.
We do not sell your personal information to third parties.
4. Meta / Facebook Pixel
Our website uses the Meta (Facebook) Pixel, a tool that helps us understand how visitors interact with our site and measure the effectiveness of our advertising on Facebook and Instagram. The Pixel may collect information such as pages visited, device and browser type, and actions taken on our site (like clicking "Book Now").
This data is used to build advertising audiences, measure ad performance, and show relevant ads to people who may be interested in our services. You can learn more about how Meta handles this data, and manage your ad preferences, through your Facebook Ad Settings.
5. Google Analytics
We may use Google Analytics to understand how visitors use our website — such as which pages are viewed, how long visitors stay, and what device or location they're browsing from. This information is aggregated and used to improve our website and services; it is not used to personally identify you.
You can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.
6. Cookies
Our website may use cookies and similar tracking technologies (including those used by the Meta Pixel and Google Analytics) to recognise your browser, remember preferences, and gather analytics about site usage. Cookies are small text files stored on your device.
You can control or disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain features of our website.
7. Third-Party Services
We rely on a small number of trusted third-party services to run our business. Each handles information under its own privacy policy:
Square Appointments
We use Square Appointments to manage bookings. When you book a cut, the information you provide (name, phone, email, appointment details) is collected and stored by Square on our behalf. Square's handling of this data is governed by Square's Privacy Policy.
Meta (Facebook & Instagram)
Messages sent to us via Facebook Messenger or Instagram DM are subject to Meta's own privacy practices. We use these platforms for enquiries, quotes, and the Meta Pixel described above. See Meta's Privacy Policy.
We may use Google services (such as Google Analytics and Google Business Profile) to understand website traffic and manage customer reviews. See Google's Privacy Policy.
8. Data Security
We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure. This includes relying on reputable third-party platforms (such as Square, Meta and Google) that maintain their own industry-standard security measures.
While we take care to protect your information, no method of transmission or storage over the internet is completely secure. We ask that you also take care when sharing personal information with us.
9. Your Rights
You have the right to:
- Ask us what personal information we hold about you;
- Request corrections to inaccurate or outdated information;
- Request that we delete your personal information, where reasonably possible;
- Withdraw consent to future communications from us at any time.
To exercise any of these rights, contact us using the details below and we'll respond as promptly as we can.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, get in touch:
- Business: Porta Barber
- Website: https://portabarber.com
- Email: kjportabarber@gmail.com
- Phone: 0423 915 685
Last Updated: July 2026